Portugal quarantine: Are LoveHolidays, Teletext and Tui offering refunds as new coronavirus rules introduced?

HOLIDAYMAKERS have had their travel plans thrown into chaos after Portugal was placed on the quarantine list for travellers returning to Wales and Scotland.

We explain what happens next if you've got a trip booked with Tui, Love Holidays, Lastminute, On the Beach and Teletext.

The new rules mean anyone returning from Portugal to Wales and Scotland must quarantine for 14 days upon their return.

Anyone who is found breaking this rule could face a fine of £1,000.

But the restrictions don't apply to travellers coming back from Portugal to England and Northern Ireland.

Portugal was only removed from the UK quarantine list on August 22 – but the country has since seen a jump in coronavirus cases.

Quaratine-free countries

HERE’S a full list of the countries you can currently visit (as of September 6) without needing to quarantine on your return to the UK:

  • Akrotiri and Dhekelia
  • Anguilla
  • Antigua and Barbuda
  • Australia
  • Barbados
  • Bermuda
  • Bonaire, St Eustatius and Saba
  • British Antarctic Territory
  • British Indian Ocean Territory
  • British Virgin Islands
  • Brunei
  • Cayman Islands
  • the Channel Islands
  • Cuba 
  • Curaçao
  • Cyprus
  • Denmark
  • Dominica
  • Estonia
  • Falkland Islands
  • Faroe Islands
  • Fiji
  • Finland
  • French Polynesia
  • Gibraltar
  • Germany
  • Greece (England only – quarantine rules are in place for Wales and Scotland)
  • Greenland
  • Grenada
  • Guadeloupe
  • Hong Kong
  • Hungary
  • Iceland
  • Ireland
  • the Isle of Man
  • Italy
  • Japan
  • Latvia
  • Liechtenstein
  • Lithuania
  • Macao (Macau)
  • Malaysia
  • Mauritius
  • Montserrat
  • New Caledonia
  • New Zealand
  • Norway
  • Pitcairn, Henderson, Ducie and Oeno Islands
  • Poland
  • Portugal (England only – quarantine rules are in place for Wales and Scotland)
  • Reunion
  • San Marino
  • Seychelles
  • Slovakia
  • Slovenia
  • South Korea
  • South Georgia and the South Sandwich Islands
  • St Barthélemy
  • St Helena, Ascension and Tristan da Cunha
  • St Kitts and Nevis
  • St Lucia
  • St Pierre and Miquelon
  • St Vincent and the Grenadines
  • Taiwan
  • Turkey
  • Vatican City State
  • Vietnam

The country has 58,663 cases, or 22.7 new cases per day, per 100,000 population, as analysed over seven days.

This is compared to 14.2 new cases per day, per 100,000 population, last week.

The shake-up has left many passengers no longer wanting to fly, although many holiday firms are continuing to operate as normal.

We explain what the latest quarantine rules mean for you below.

Other countries already on the UK quarantine list include Greece, Croatia, France, and Spain.


Tui confirmed to The Sun that customers who live in Wales and Scotland are able to amend their trip for free, or receive a cash refund.

When the price of a rebooked trip is more expensive, customers have to cover the price difference.

You can call Tui on 0203 451 2688 to discuss your booking, but keep in mind its customer service centres are likely to be extremely busy.

Customers can find different ways of contacting Tui on its website.

As the travel advice hasn’t changed to all but essential travel, Tui holidays to Portugal will still be going ahead.

For other holidays, Tui is offering free amends for new bookings made between 23 July and 30 September.

This applies to Tui package holidays flying with Tui Airways and departing between 20 August, 2020 and 30, April 2021.

Love Holidays

In previous situations where a country has been added to the quarantine list, Love Holidays said it would get in contact with travellers to discuss their options.

If they didn't wish to travel, Love Holidays said it would "do our best to cancel your reservations with our suppliers".

The travel firm says on its website that flight change options and refunds for cancellations are subject to individual airline policies.

If you have a trip booked to Portugal and you no longer want to travel, contact Love Holidays for more information.

The holiday firm said some airlines are offering customer vouchers or the option to amend bookings, but not all of them.

If your flight is cancelled, you'll receive a refund within five days of Love Holidays receiving this from the airline.

To change the dates of your stay or cancel a hotel reservation, go to "manage my booking" on the Love Holidays website and check your options.

Love Holidays hasn't yet confirmed whether customers can do this for free and get a full refund, so we'll update this article once we hear back.

What should you look for in a good travel insurance policy?

TRAVEL insurance policies can vary a great deal, but here are some ‘must have’ features you should look out for from the Money Advice Service.

  • Medical expenses – A good policy will give cover of £1million or more for travel in Europe and £2million or more for the USA
  • Repatriation service – The costs of getitng you back to the UK for medical reasons should be covered automatically by your policy
  • Cancellation and curtailment – A good policy will cover you for £2,000 or more if you have to cancel or shorten your holiday
  • Missed departure – Covers additional accommodation costs and travel expenses up to £500 or more if you miss your flight due to circumstances out of your control
  • Delay – You'll usually be covered for £250 or more if your travel plans are delayed due to circumstances out of your control
  • Baggage cover – Covers you if your baggage is lost, damaged or stolen. Look for policies that have cover of £1,500 or more.


If your Lastminute trip has been cancelled, you'll be able to get a cash refund or credit voucher.

Vouchers will be valid until summer 2021.

But you'll need to wait for Lastminute to cancel your trip, as you may not get a refund if you do this yourself.

If your trip is still going ahead, any requests to cancel will be subject to Lastminute's standard terms and conditions.

Lastminute says it'll notify you of these fees before you proceed.

You can manage your booking online, or contact Lastminute via its website.

The Sun has asked whether customers in Wales and Scotland can get a refund or if they'll be able change the booking for free, and we'll update this article once we get a response.

On the Beach

On the Beach customers should get a full refund if their trip has been cancelled.

Refunds for hotel stays should be received within two to four weeks, but money back from flights may take longer.

The travel firm says this is because they need to receive the money back from the airline first.

If your hotel is still open and your flights are still operating, it's unlikely you'll be offered a full refund.

On the Beach previously told The Sun that customers may be entitled to hotel and transfer costs back, but flights will typically be non-refundable.

The company also told this newspaper that changing the date of your trip may incur an additional fee.

Cancellation costs will vary depending on when you are due to travel and the type of holiday purchased.

On the Beach advises customers to log in the "my bookings" section of their website to see the full breakdown of cancellation costs.

The Sun has asked On the Beach what it's specific policy is for Portugal holidays and we'll update this article when we know more.


Teletext gives customers the option of a full refund, or rebooking the trip for later this year or 2021, if a holiday has been cancelled.

The travel film says refunds should take less than 14 days to process.

For bookings that are still going ahead, teletext holidays has removed all the fees it would usually charge if you want to amend or cancel a booking up to seven days prior to departure.

Teletext Holidays says it'll advise you of these when you contact the firm.

The firm hasn't yet confirmed whether customers will get a refund if they cancel their trip, so we'll update this article once we hear back.

The Sun has also rounded up everything you need to know about getting a refund from your Greece holiday.

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