A NHS hospital refused to treat a 12-year-old girl because her mum works on the frontline as a coronavirus nurse at the Royal Stoke University Hospital.
Tracy Shenton, who is as a senior nurse on the Covid critical wards, took daughter Emily for a pre-arranged appointment at Bradwell Hospital.
Upon arrival, staff asked Tracy and her daughter to stay in their car, and Emily was later told she could not be seen because her mum has been in contact with coronavirus-positive patients.
Mum-of-two Tracy said the whole experience made her feel “guilty” because her daughter was being discriminated against because of her job.
She told StokeOnTrent Live : “We waited in the car for about 15 minutes and then they phoned me and said because I had been in contact with Covid patients they wouldn't be able to see my daughter.
"I told them I have had no symptoms of Covid or contracted it and I've been wearing full PPE at work every day since February.
"They said she'd have to be seen at the hot clinic and I'd have to go back through my GP, which I had already done to get here. She said they didn't have the correct PPE to see my daughter.”
She added: “I explained that my family were being discriminated against. I was told that was not the case. But if my husband had taken her the appointment would have gone ahead.
“I'm so angry and upset. I've got mum guilt. She heard the conversation and her face just dropped. Her not being able to be seen because of my job made me feel guilty.
"I knew I was in work the next day and I didn't want to go and look after other people because my own daughter wasn't getting seen to. I can't tell you how upset I am."
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Tracy eventually took Emily, who has been suffering from spells of fainting, to A&E, risking exposure to Covid.
She said: We were sitting there for five hours at risk of exposing her and myself to Covid.
“She was seen and they ran some diagnostic tests and they all came back normal. So I think it's going to be quite a long process to get her diagnosed."
The North Staffordshire GP Federation has now apologised for the “poor experience” and have thanked Tracy for bringing the situation to their attention.”
A spokesman said: “We apologise for the service provided on this day and thank Tracy for bringing it to our attention.
"We have processes in place for screening patients but keep these under constant review so that we continue to improve things and provide a quality and safe service for all patients.
“We have made changes as a result of this and advised our reception team accordingly so that this scenario will not be repeated.
"We would like to discuss this case to both ensure we learn any further lessons from it and apologise personally for the poor experience she received on that day.
“We would also like to thank her and her hospital colleagues for the fantastic work they have been doing caring for their patients during the pandemic.”
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